Terms and Conditions

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Last Updated: September 8, 2026

Welcome to Earthly Tingz Cleaning Services. These Terms and Conditions (“Terms”) apply to all services provided by Earthly Tingz Cleaning Services (“Earthly Tingz,” “we,” “us,” or “our”).

By visiting our website, requesting an estimate, booking an appointment, approving a proposal, or submitting payment, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agreed to these Terms.

1. Our Services

Earthly Tingz provides eco-conscious cleaning and related services, including:

- Residential cleaning
- Commercial cleaning
- Recurring cleaning
- Deep cleaning
- Move-in and move-out cleaning
- Post-construction cleaning
- Property-management cleaning
- Laundry and linen services
- Organizational services
- Specialized cleaning and remediation services
- Other services identified in an approved estimate or invoice

Your estimate, invoice, service checklist, proposal, or service agreement will identify the specific services included in your appointment. Services not listed in the approved scope may require additional time and charges.

2. Estimates and Pricing

Estimates are based on the information provided by the Client, including the property’s size, condition, occupancy, accessibility, and requested services.

The final price may change if:

- The property is larger or in a significantly different condition than described;
- Excessive buildup, clutter, pet hair, waste, pests, or hazardous materials are present;
- Additional rooms or services are requested;
- The service requires additional time, labor, equipment, or supplies; or
- The information provided during booking was incomplete or inaccurate.

Earthly Tingz will communicate material pricing changes before completing work outside the approved scope whenever reasonably possible.

3. Payment Policy

All services must be prepaid before services are rendered unless different payment terms have been approved in writing.

Your appointment is not fully secured until the required payment has been received. Declined payments, returned payments, or chargebacks may result in additional processing fees and the suspension of future services.

Commercial clients with approved invoicing arrangements must pay according to the due date stated on the invoice or service agreement.

4. Scheduling and Arrival Times

Appointment times may be provided as an estimated arrival window. Earthly Tingz will make reasonable efforts to arrive within that window. Traffic, weather, emergencies, staffing, or delays at an earlier appointment may affect arrival times.

Clients must provide complete access instructions before the appointment, including information about gates, alarms, parking, building access, lockboxes, or security procedures.

5. Cancellations and Rescheduling

Clients must provide at least 48 hours’ notice to cancel or reschedule an appointment.

The following policies may apply:

- With at least 48 hours’ notice, the Client’s payment may be transferred to a new appointment, subject to availability.
- With less than 48 hours’ notice, up to 50% of the scheduled service price may be retained as a late-cancellation fee.
- Same-day cancellations, missed appointments, or appointments where the cleaning team cannot access the property may result in up to 100% of the scheduled service price being retained.

Earthly Tingz may consider documented emergencies individually. Any consumer rights that cannot legally be waived remain available to the Client.

6. Property Access

The Client must ensure that Earthly Tingz can safely enter the property at the scheduled time.

Access may be provided through a key, entry code, lockbox, property representative, or another approved method. Keys and access codes will be handled with reasonable care and used only for authorized services.

If the cleaning team cannot access the property, the appointment may be treated as a same-day cancellation.

7. Client Responsibilities

Before the service begins, the Client must:

- Remove or secure cash, jewelry, medications, firearms, confidential documents, and valuables;
- Secure fragile, sentimental, irreplaceable, or improperly mounted belongings;
- Remove excessive clutter unless organization is included in the service;
- Identify damaged, unstable, delicate, or specialty surfaces;
- Inform Earthly Tingz of allergies, sensitivities, or product restrictions;
- Provide working electricity, lighting, hot and cold water, and reasonable climate control;
- Secure pets when necessary; and
- Provide a safe environment free from harassment, threats, violence, illegal activity, and undisclosed hazards.

Earthly Tingz may refuse or stop service when working conditions are unsafe.

8. Eco-Conscious Cleaning Products

Earthly Tingz generally uses eco-conscious products and cleaning methods selected for the surface and service being performed.

The terms “eco-friendly,” “eco-conscious,” “green,” or similar descriptions do not mean that every product is chemical-free, allergen-free, fragrance-free, or appropriate for every individual.

Clients must disclose allergies, respiratory sensitivities, fragrance concerns, or material restrictions before service.

If a Client requests the use of a Client-supplied product, Earthly Tingz is not responsible for damage or adverse results caused by that product unless the damage resulted from our failure to follow clear manufacturer instructions.

We reserve the right to refuse any product that appears unsafe, improperly labeled, incompatible, or unsuitable for professional use.

9. Pets

Clients must secure pets when necessary for the safety of the animal and the cleaning team.

Earthly Tingz is not responsible for an escaped pet when the pet was not properly secured or its presence was not disclosed. We may stop or decline service if an animal behaves aggressively or prevents the work from being completed safely.

10. Breakage and Property Damage

Earthly Tingz will exercise reasonable care while providing services.

Any alleged breakage or property damage must be reported within 24 hours of discovery. Photographs and additional information may be required to evaluate the claim.

Earthly Tingz is not responsible for:

- Preexisting damage or ordinary wear;
- Improperly installed, mounted, secured, or maintained items;
- Unstable furniture, fixtures, blinds, shelves, or decorations;
- Deterioration, corrosion, loose components, or manufacturer defects;
- Undisclosed specialty surfaces or prior treatments;
- Valuables that were not properly secured; or
- Damage caused by Client-supplied products or instructions.

Nothing in these Terms excludes responsibility that cannot legally be excluded.

11. Satisfaction Policy

Service concerns must be reported within 24 hours after the appointment. Clients should provide photographs and a description of the affected area.

If the concern relates to the approved scope of work, Earthly Tingz may arrange a corrective cleaning of the affected area. The Client must provide a reasonable opportunity for Earthly Tingz to inspect or correct the issue.

Corrective cleaning is not available for:

- Tasks outside the approved service;
- Areas used or re-soiled after cleaning;
- Permanent stains, damage, odors, or discoloration;
- Conditions concealed during the original service; or
- Results that were not reasonably achievable through cleaning.

Refunds are not guaranteed and will be evaluated according to the circumstances and applicable law.

12. Recurring Services

Recurring-service pricing is based on the agreed cleaning frequency and expected condition of the property.

If appointments are skipped, delayed, or repeatedly rescheduled, the property may require additional work and may be priced as a one-time or deep cleaning.

Either party may discontinue recurring services by providing reasonable written notice. Outstanding balances and applicable cancellation fees will remain due.

Service prices, frequency, and inclusions may be updated with advance notice.

13. Laundry and Linen Services

Clients using laundry or linen services are responsible for:

- Checking pockets and removing personal belongings;
- Identifying stains and delicate or special-care items;
- Providing accurate care instructions; and
- Identifying items that may bleed, shrink, or require special handling.

Earthly Tingz is not responsible for items left in pockets, normal shrinkage, color bleeding, preexisting damage, missing care labels, weak fabric, loose decorations, or manufacturer defects.

Items contaminated with bodily fluids, mold, chemicals, pests, sharp objects, or hazardous materials may be refused unless specialized handling has been approved in writing.

14. Specialized and Hazardous Conditions

Standard cleaning does not include:

- Mold remediation;
- Lead or asbestos handling;
- Needles or sharp objects;
- Blood or bodily fluids;
- Human or animal waste;
- Pest or rodent infestations;
- Decomposition;
- Hoarding conditions;
- Illegal substances; or
- Other hazardous materials.

These conditions must be disclosed before the appointment. Specialized work may require a separate assessment, service agreement, protective equipment, outside professionals, and additional charges.

Earthly Tingz may stop work immediately if an undisclosed hazard is discovered. The Client will remain responsible for work already completed and any applicable mobilization or cancellation charges.

Earthly Tingz does not represent that it provides licensed environmental remediation, medical sanitation, or hazardous-material abatement unless expressly stated in a separate written agreement.

15. Stains, Odors, and Permanent Conditions

Earthly Tingz does not guarantee complete removal of permanent or deeply embedded conditions, including:

- Stains or discoloration;
- Smoke, pet, or decomposition odors;
- Mold staining;
- Mineral deposits;
- Adhesive, paint, or construction residue;
- Corrosion; or
- Damage beneath dirt or buildup.

Cleaning may reveal preexisting damage or discoloration that was not visible before the service.

16. Furniture and Heavy Items

Unless specifically included in the approved service, cleaning professionals are not required to move appliances, entertainment centers, full bookcases, large furniture, or other heavy items.

We may clean around or beneath items that can be moved safely without creating a risk of injury or property damage.

17. Photographs and Service Documentation

Earthly Tingz may take photographs of service areas for estimates, condition documentation, quality control, safety, insurance, and dispute resolution.

Identifiable photographs will not be used publicly for advertising or social media without the Client’s permission.

18. Weather, Emergencies, and Service Interruptions

Earthly Tingz may delay, reschedule, or cancel services because of severe weather, illness, emergencies, unsafe travel, utility outages, staffing disruptions, or circumstances beyond our reasonable control.

When Earthly Tingz cancels an appointment, prepaid funds will be transferred to a rescheduled appointment or refunded if rescheduling is not reasonably available.

19. Right to Refuse or Stop Service

Earthly Tingz may refuse, suspend, or stop service if:

- Unsafe or undisclosed hazardous conditions are present;
- A person or animal threatens the cleaning team;
- The Client engages in harassment, abusive behavior, discrimination, or illegal activity;
- Required access or utilities are unavailable;
- The requested service is outside our approved scope or capabilities; or
- Payment requirements have not been satisfied.

The Client may remain responsible for travel, labor, supplies, and services already provided.

20. Limitation of Liability

To the fullest extent permitted by applicable law, Earthly Tingz will not be responsible for indirect, incidental, special, or consequential losses related to the services.

For an approved direct property-damage claim caused by Earthly Tingz, we may choose to repair the item, replace it with an item of reasonably similar age and condition, reimburse its fair current value, or submit the claim to our insurance provider.

Nothing in these Terms limits liability for fraud, willful misconduct, violations of law, or any responsibility that cannot legally be limited.

21. Communications

By providing a telephone number or email address, the Client authorizes Earthly Tingz to send service-related communications, including appointment confirmations, arrival updates, invoices, payment reminders, and follow-up messages.

Clients may opt out of marketing communications at any time. Opting out of marketing will not stop communications needed to provide requested services.

22. Privacy

Client information may be used for scheduling, service delivery, billing, communication, quality control, insurance, and legal purposes.

Earthly Tingz does not sell Client information. Information may be shared with employees, authorized contractors, payment processors, insurers, legal advisers, or service providers when reasonably necessary to operate the business or comply with applicable law.

23. Dispute Resolution

Clients should first contact Earthly Tingz in writing and provide a reasonable opportunity for us to address the concern.

If the matter cannot be resolved informally, the parties may agree to mediation. Nothing in this section prevents either party from using small-claims court or exercising rights provided by applicable consumer-protection laws.

24. Governing Law

These Terms will be interpreted under the laws applicable in the state where the services are performed. Nothing in these Terms limits mandatory consumer rights available under applicable law.

25. Changes to These Terms

Earthly Tingz may update these Terms periodically. The version in effect when a service is booked will apply to that service unless the parties agree otherwise in writing.

Material changes affecting recurring clients will be communicated before taking effect.

26. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

27. Entire Agreement

These Terms, together with the approved estimate, invoice, service checklist, proposal, and any separate service agreement, constitute the agreement between Earthly Tingz and the Client.

If a signed service agreement conflicts with these general Terms, the signed agreement will control for that particular service.

28. Contact Us

If you have questions about these Terms and Conditions, please contact:

Earthly Tingz Cleaning Services
Website: www.EarthlyTingz.org
Email: EarthlyTingz@outlook.com
Phone: 405-508-9268

Rooted in Nature, Aligned with Clean.